| Services |
Network engineering supportInstallation, configuration and ongoing support of network resources (servers, bridges, routers, switches, Internet connection, remote dial-in/out services, gateways, backup hardware/software, network printers).• Setup new server, upgrade of server software • Analysis and troubleshooting network performance problems • Installation, configuration and troubleshooting network applications software • Internet connection - LANs, individuals, setup necessary firewalls and security • Setup of remote access services - access over Internet via VPN • Terminal services/Remote desktop • Wide Area Networking - connect remote LANs to each other • Installation and configuration of e-mail solutions • Server maintenance - installing patches, service packs • Network administration /security maintenance Desktop computing supportInstallation, configuration and ongoing support of computers connecting to network resources.• Setup, upgrades of PC's • Setup and configuration of printers • Ongoing maintenance and troubleshooting of desktop hardware and software • Handling of warranty and third party service transactions • Procurement - ordering of new software, hardware, supplies, services • Maintain IT documentation where appropriate Information technology management consultingEnhancing the effectiveness and reducing the cost of information technology functions.• Data security - auditing, development of improvement plan • Disaster recovery planning and auditing. • Procurement of new software, hardware, supplies, services • Help desk management • Information technology documentation and procedures |